Frequently asked Questions

WHERE IS GESTART FURNITURE?
    Our main warehouse and showroom is located in Montreal, Quebec:
    Gestart Furniture
    2275 Dandurand
    Montreal, QC, H2G 1Z3

    HOW CAN I CONTACT YOU?
    There are many ways to make contact.
    Call our main line at 1-514-286-1151 and we can answer your questions or direct your call. You can also contact us at info@gestart.ca

    WHAT IS THE MINIMUM AMOUNT TO PLACE AN ORDER?
    There is no minimum order if you are a retailer or distributor. If you are a design professional or a catering or hospitality contractor, please contact us to discuss your project at 514 993 5979 514 770 8452 514 267 or by email at info@gestart.ca.

    WHAT CAN I PAY FOR MY ORDER?
    You can pay your order by credit card, check or bank transfer. We accept VISA and Master Card and add an extra 3% for American Express. You can also request conditions. Once we have approved your credit, we can work with you to determine the best terms of payment for your needs.

    HOW CAN I ASK FOR PAYMENT TERMS?
    Simply fill out the credit application form

    WHERE ARE I SHIPPING MY ARTICLES?
    All our products are carefully packaged and shipped from our warehouse in Montreal, Canada. If you place a container order, it will come directly from the country of origin of the product.

    WHAT IS THE DELIVERY TIME FOR INVENTORY PRODUCTS?
    All items in stock are shipped on average within 2 working days, depending on availability. The date of arrival will depend on where you are, the carrier you are using, the shipping service you have selected and other circumstances. Our customer service team will be happy to answer all these questions for you!

    WHY A PRODUCT THAT WAS IN STOCK ONLINE YESTERDAY IS NO LONGER AVAILABLE?
    Due to the unique nature of our parts and our diverse customer base, our inventory is constantly changing. All items are shipped on a first-come, first-served basis and, as such, we may be out of stock at any time. However, you can contact our customer service at info@gestart.ca to find out when a new shipment will arrive, or for advice on similar items that are available to you.

    DO YOU DELIVER TO HOME?
    As a business-to-business business, we can not offer the delivery of individual parts to a private residence. However, we can help you acquire the item that interests you. Please contact us at info@gestart.ca

    HOW CAN I DETERMINE MY SHIPPING COSTS?
    Your freight rate will be determined based on your postal code. We can arrange transportation to your shipping address or you can pick up your order at our Montreal warehouses at no cost.

    For Western Canada, all orders over 4 000 $ will have a limit of 20% for dock to dock delivery.

    I FORGOT MY PASSWORD GESTART FURNITURE. CAN I RESET IT?
    Yes. Just click Forgot your password? Or send an email to info@gestart.ca.

    WHY IS MY DELIVERY DATE CHANGING? WHEN CAN I EXPECT MY PURCHASE TO ARRIVE?
    Many factors can affect the availability of your order depending on weather conditions or factors beyond our control. We try to constantly update your delivery date to keep you informed of your shipment.

    WHAT TO DO IF MY ORDER IS DAMAGED
    At Gestart Furniture, your satisfaction is our priority. We are very proud to have satisfied customers. If your shipment arrives damaged or you are not satisfied with your order, be sure to have a copy of a signed waybill stating that your freight has been received damaged. Then send photos and an explanation of the problem to info@gestart.ca. All claims must be made within 10 business days of receiving your order.

    I WOULD LIKE TO STAY UP NEWS AND PROMOTIONS, HOW CAN I DO THAT?
    Simple! Subscribe to our newsletters You will be among the first to discover new collections and important events.

    CAN I ORDER A CATALOG?
    You can see and / or download our latest catalog here.
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